Refund policy

Returning an online order
If you change your mind, tell us within 14 days after receiving your order that you wish to cancel. You then have a further 14 days to send the items back. This applies to sale items as well as full-price items, subject to the hygiene exceptions below.

How to request a return
Request a return through your customer account or email Info@trendlockerz.com with your order number and the items you wish to return. We will provide return instructions and the return address. You do not need to give a reason to exercise your cancellation rights.

Condition of returned items
You may inspect and try on items as you would in a shop. Please return them carefully packaged, with any tags and original packaging where possible. We may reduce a refund to reflect a loss in value caused by handling beyond what is necessary to check the items. Original packaging is not a condition of your statutory cancellation rights.

Return postage and labels

For returns other than faulty, damaged, incorrect or not-as-described items, you are responsible for return postage where permitted by law. After we approve your request, we can provide a prepaid return label for £3.99. If you agree to use our label, £3.99 will be deducted from your refund. Alternatively, you may arrange and pay for your own return postage; the £3.99 label charge will not apply. We recommend a tracked service and keeping proof of postage. We do not charge a separate restocking fee.

Faulty, damaged or incorrect items
If your item is faulty, damaged or not as described, or you received the wrong item, email Info@trendlockerz.com so we can help. We will cover reasonable return postage where you are entitled to a remedy for these issues. The change-of-mind return postage deduction does not apply in these circumstances. Your statutory rights are not limited by the 14-day change-of-mind period.

Hygiene exceptions
Change-of-mind returns may be excluded for sealed goods unsuitable for return for health or hygiene reasons once unsealed, including qualifying sealed underwear or swimwear. This exception does not remove your rights where goods are faulty or not as described.

Refunds
For a valid change-of-mind cancellation, we will refund your original payment method within 14 days of receiving the returned goods or evidence that you have sent them back, whichever is earlier. Your bank may take additional time to display the payment. If you cancel your whole order, we will also refund the standard outbound delivery charge you paid. Any extra amount paid for a premium delivery option is not refundable. An agreed return-label cost or a lawful deduction for diminished value may be deducted as explained above.

Exchanges
To choose a different size or item, contact us about returning the original item and place a separate order for the replacement. Replacement orders are subject to availability.

Nothing in this policy affects your statutory consumer rights.